Refund policy

Refund Policy - Vogue Culture

 

At Vogue Culture, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are happy to offer a return or exchange within 14 days of receiving your item(s), subject to the following conditions:

Conditions for Returns:

1. Return Window: You have 14 days from the date of delivery to return any eligible items.

 

2. Condition of Items: To qualify for a return:

Items must be unworn, unused, and in their original condition with all tags attached.

Any item showing signs of wear, alteration, or damage caused by the customer will not be accepted.

3. Defective or Damaged Items: If the product is received with a manufacturing defect or was damaged during transit, please contact us immediately. We will provide a full refund or replacement upon receipt of the defective item, after verification.

 

4. Non-returnable Items: Items marked as final sale or non-returnable are not eligible for return.

 

Return Process:

To initiate a return, please contact our customer service at [Instagram direct message] with your order details and reason for return.

Once your return is approved, we will provide instructions on how to ship the items back to us.

Please note that return shipping fees are the responsibility of the customer unless the item is defective or damaged.

Refunds:

Refunds will be processed within 7 business days after the returned item is received and inspected.

The refund will be issued to the original payment method used for the purchase. Please note that the refund may take additional time to appear in your account, depending on your bank or credit card provider.